I have Two Email accounts at my exchange 2007, and I use Microsoft Outlook 2010.

I use one of the two addresses through a full access permition given by the administrator.
The problem is that while trying to move one folder from the secondary (Full Access) email inbox it gives me an error that "Cannot copy this folder because it may contain private items" and refuses the move the folder

How can I resolve this issue?

Hi Anas,

First of all, please make sure you have all the latest updates installed.

If this issue persists under that condition, please create new independent profiles for both account, and log on with the one you need to copy the folder from, and set the delegate access to the other account. After doing that, you will be able to copy the folder when log on with the another account.

(Delegate accounts are not supported in profiles that have multiple Exchange accounts. Users who have delegate access to a mailbox must keep that account in a separate profile from any other Exchange account.)

To create a new outlook profile:
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-clickMail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
7. Start Outlook, and choose this new profile.

To delegate the folders:

1. On the Files menu, click Account Settins, and then click the Delegates Access.
2. Click Add.
3. In the Type name or select from list box, enter the name of the delegate you want to set permissions for.
   To add multiple delegates simultaneously, hold down CTRL and click names in the Name list below. The permissions you select will apply to all of the delegates.
4. Click Add, click OK, and then click a type of permission for each Microsoft Outlook folder you want the delegate to have access to.
5. Select any other options you want. 

Hi Max!

I encountered a similar problem and my internet research revealed it goes at least back to the Microsoft Office 2003 Service Pack 2 with which it seems to be introduced. And it seems to occur only with nested folders. When you start at the bottom last subfolder(s) and you move your way up, than it should work and you can restructure them at the destination mailbox. Is this solution in an Outlook 2010 not possible anymore?

The setting where "my" error occurs is based on Exchange Server 2003 and Outlook 2003 on Windows XP Prof, all full patched.

While reading your proposed solution I want to clarify the part of new Outlook profiles.

As far as I understand the initial post from Anas and while looking at my settings, the second mailbox is added to an Outlook profile and now I try to move one folder from the additional mailbox to the "primary" or personal mailbox.

Do I understand your concerns correctly, that even with delegating and setting the option "Delegate can see my private items" a move will fail if I open both mailboxes through one Outlook (2003) profile?

To be sure all will work, I have to create two new Outlook profiles, one to set the delegation and another to open only the destination mailbox?

After opening only the destination mailbox, how do you suggest to reach the folder to move it?

I assume you will suggest to open the folder via File/ Open /Other User's Folder?

I will be able to test it later this day (I'm living'n'breathing in UTC+2, it's 11:00am...) and provide an update of my findings.

Hi oaito,

Thanks for the inputing provided us very useful information.

For the first question, I'm not sure if you are talking about the same issue with Anas. For I don't think Outlook 2003 would support more than one Exchange account in a single profile. But it's a good point to check if it will work for Anas. And if there are subfolders, please also check if the subfolders have been shared with proper permission for the delegate.

The second question, still, I'm talking about 2 Exchange accounts in one Outlook profile, that should never happen in the Outlook 2003.

The third question, to reach the folder, you can add it as an additional mailbox in the destination mailbox, You must have been granted at least reviewer permission so you can open their mailbox and see it in your Folder List.

1. On the Tools menu, click E-Mail Accounts.
2. Click View or change existing e-mail accounts, and then click Next.
3. In the list, click the Exchange account type, and then click Change.
4. Click More Settings, and then click the Advanced tab.
5. Click Add, and then type the mailbox name you need to add.

Thanks again for your effort, also expecting for your update.

Sincerely,
Ma

Hi Anas,
 

I am writing to see how everything is going with this issue. Is the problem resolved? If there is anything I can do for you, please feel free to let me know.

Sincerely,
Ma

Hi Anas,
 

Since there is a period of time without any respond, I will  temporary mark the reply as answer to closed this thread.

And if you come back to find it doesn't work for you, please reply to us and unmark the answer, this thread will be re-opened.

Sincerely,
Ma

With all due respect, you shold learn about your own products (referring the the fact that you are "Microsoft Contingent Staff") before attempting to answer questions.

This is in fact the exact same problem, and it has in fact been a bug in Outlook for several versions.  The bug can be easily re-created by attempting to move a folder with subfolders from one Exchange area to another (be it from a public folder, a shared mailbox, another users mailbox, etc.)

I was not able to use the delegate access properly despite having setup appropriate permissions within exchange and the outlook client.  So another option is to Open the outlook account you want to copy files from and go: File -> Export -> Export as a .pst and select the folders your require (there are other options as well)

Then in the Outlook account you want to copy to you just import the .pst file and select where you would like it to go.

 I had this issue on Outlook 2007 and Office 365.

Turned out to be the PST file, it was the 97-2002 version, resolved the issue with an "import".